Cancellation Policy
We understand life happens and schedules change. Out of respect for our customers and our cleaning team, we ask that all cancellations or reschedules be communicated as early as possible.
Notice Periods & Fees
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24+ hours’ notice: No fee. Reschedule or cancel at no cost.
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Less than 24 hours’ notice: 50% of the service price will be charged.
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Same-day cancellations / no-shows: 100% of the service price will be charged.
Emergencies & Flexibility
We know true emergencies or illness may arise. Please reach out as soon as possible and we’ll review on a case-by-case basis to accommodate when reasonable.
How to Cancel or Reschedule
Cancellations or reschedules must be communicated directly by phone, text, or email. Messages received outside business hours will be considered received the next business day.
Why This Policy Matters
Late cancellations impact both our ability to serve other customers and our employees’ schedules and income. Clear communication ensures we can continue to provide reliable, professional cleaning services for all of our clients.
Travel Fee
Juneau Cleaning serves customers within the area spanning West Linn to Sherwood.
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Within Service Area: No additional travel fee applies.
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Outside Service Area: A $30 travel fee per cleaning will be added to the invoice.
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Travel fees are applied per visit and are non-refundable.
This fee covers employee time and mileage for locations beyond our standard service area to ensure fairness and efficiency in scheduling.
Minimum Hours Policy
To ensure fair scheduling and efficient use of employee time, Juneau Cleaning enforces the following minimum booking requirements:
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Residential Cleanings: A 2-hour minimum applies to all residential cleaning services.
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Move-Out Cleanings: A 4-hour minimum applies to all move-in and move-out cleaning services.
Minimums are billed regardless of whether the service requires the full time. This policy allows us to allocate staff effectively and maintain consistent service quality.
Privacy Policy
Oregon Cleaning Privacy Policy
Effective Date: March 2026
Oregon Cleaning respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business.
Information We Collect
When you use our services, request a quote, or fill out a lead form, we may collect:
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Name
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Email address
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Phone number
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Service preferences or property details related to cleaning
How We Use Your Information
We use the information you provide to:
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Contact you regarding quotes, scheduling, or service details
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Provide customer support and respond to inquiries
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Improve our services and customer experience
We do not sell or rent your information to third parties.
Sharing Your Information
We may share limited information with trusted service providers who assist us in running our business (such as payment processors or scheduling tools). These providers are contractually obligated to protect your information and use it only for business purposes.
We will never sell your data or share it for unrelated marketing purposes.
Data Security
We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction.
Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us at:
contact@orcleaning.com
Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on our website with a revised “Effective Date.”
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Oregon Cleaning
Email: contact@orcleaning.com
Phone: (503) 594-4771